Order Now vs Uber Eats
Stop paying 15–30% to Uber Eats
Marketplaces like Uber Eats take 15–30% of every order. The Order Now ordering page is free — pay only for the add-ons you actually use. On a £5,000 month, that is up to £1,500 staying in your pocket.
The numbers
On £5,000/month of orders, Uber Eats takes £750–£1,500 (15–30% commission). Order Now takes £0 — the ordering page is free, add-ons à la carte.
Why restaurants are leaving Uber Eats
- The platform owns the customer relationship. Re-ordering, marketing, and communication route through the marketplace. You typically don't see the data that would let you build direct loyalty.
- Commission stacks with hidden fees. Beyond the headline commission, marketplaces typically add activation, hardware, and marketing fees — so realised cost per order is often higher than the rate card.
- No brand visibility. Your restaurant is one thumbnail in a feed; customers associate the experience with the marketplace, not your brand.
- Price-inflation pressure. To recover commission, many restaurants raise marketplace menu prices above their in-house pricing — and customers notice.
Uber Eats vs Order Now
| Feature | Uber Eats | Order Now |
|---|---|---|
| Commission per order | 15–30% | 0% |
| Order page subscription fee | Varies by plan | Free |
| Setup time | Days to weeks | Under 60 seconds |
| Customer data ownership | No | Yes |
| Your branding | Marketplace template | Full control |
| Custom domain | No | Add-on |
| Menu control | Limited | Full control |
| Pricing control | Platform sets rules | You set prices |
| QR code dine-in ordering | Separate product | Yes |
| Real-time dashboard | Via their app | Yes |
| POS integration (Square / Epos / Lightspeed) | No | Add-on |
FAQ
- How much commission does Uber Eats charge restaurants?
- Uber Eats typically takes 15–30% of each order, plus service and marketing fees. On roughly £5,000 of monthly orders that is about £750–£1,500 in commission alone.
- Is there a free, commission-free alternative to Uber Eats?
- Yes. Order Now gives a restaurant a free direct-ordering page with 0% platform commission — you keep 100% of every order and only pay standard card-processing fees. Custom domain, API, and POS integration are optional add-ons.
- Can I leave Uber Eats and still take online orders?
- Yes. Take direct orders through your own Order Now page (live in under a minute by uploading your menu). Many restaurants keep Uber Eats for delivery reach while moving repeat customers to commission-free direct ordering.